Q&A

Admission

Is there an admission fee?

The admission fees are as follows.

■ Shin-Toyosu
[Nov 20 – Dec 23]
Adults (junior high school students and older): weekdays ¥1,000, weekends and national holidays ¥1,500
Children (elementary school students): ¥500

■ Shiba Park
[Dec 4 – Dec 23]
Adults (junior high school students and older): weekdays ¥1,000, weekends ¥1,500
Children (elementary school students): ¥500

■ Both venues
[Dec 24 & Dec 25]
Adults (junior high school students and older): ¥2,000
Children (elementary school students): ¥1,000

*Admission is free for preschool children.

*Ticket sales information will be announced later.

Can I leave and re-enter?

Yes, re-entry is allowed.
We kindly ask visitors to keep their stay to about 3 hours. Thank you for your understanding.

What are the opening hours?

Please check each venue's page.
• Shin-Toyosu
• Shiba Park

What time is last entry?

Please check each venue's page.
• Shin-Toyosu
• Shiba Park

I can't make it in time for my entry time. What should I do?

You can still enter as long as your ticket is for that day.
However, if your ticket is for a different time slot, visitors holding tickets for the current time slot will be given priority. Thank you for your understanding.

Do I have to enter exactly at the time shown on my ticket?

The time shown is a guideline. Tickets are sold in 30-minute slots, so we ask that you enter during your time slot whenever possible.
Example: If you have a ticket for 13:00, we'd appreciate it if you entered between 13:00 and 13:30.

Is the event canceled if it rains?

The event goes ahead even in the rain.
However, it may be canceled in severe weather such as typhoons, heavy rain or heavy snow.
There is some covered tent seating, but the number of seats is limited.

We post event updates on social media as they happen, so please check there.
Facebook / X (formerly Twitter) / Instagram

Can I bring children?

Yes, children are welcome.
The venue gets crowded, so please keep an eye on your children at all times.
Please note that there is a fee for elementary school students. (*Admission is free for preschool children.)
For details, please see the price list.

Can I bring my pet?

Please do not bring pets into the tent in front of the stage, as it can be dangerous during performances.
In all other areas, pets are welcome on a leash.

Are there entry restrictions when it's crowded, such as on weekends?

When it's crowded, same-day admission may be restricted. We recommend buying advance tickets.
Check out advance tickets on these pages!
• Shin-Toyosu
• Shiba Park

Can I use the mug that comes with an advance ticket at the venue?

Yes. With your advance-ticket mug, you pay only for the hot drink. Please rinse it at one of the washing sinks at the venue before bringing it to a booth.

Mugs, Glasses, etc.

Mugs, Glasses, etc.

A deposit is charged for mugs, glasses and beer mugs, but we cannot compensate for loss or damage under any circumstances, regardless of fault.
The organizers also cannot accept responsibility in the event of theft or the like.
Please take good care of them yourself.

Where do I pay the deposit for mugs, glasses, etc.?

Please pay it together with your drink at each food & drink booth.

Can I take my mug home?

Yes, you can take home the mug you drank from.
In that case, the deposit will not be refunded, but please return the shop number coin to a "Coin Collection Box" at the venue.
Unused mugs are also sold at the Information booth.

Can I use the mug I took home in a microwave?

Yes, you can. Enjoy warm drinks at home, too!

Food & Drink

Are there non-alcoholic drinks?

We have non-alcoholic Glühwein, hot tea, hot cocoa and more.
Each shop offers a variety of food and drinks, so please take a look around the venue.

Can I bring my own food and drinks into the venue?

Bringing in food and drinks not sold at the venue is strictly prohibited.

Can I check for food allergens?

Allergen information is posted at each shop, so please check there.

Are the menus shown here all that's available?

The menus shown are only a selection.
Each shop offers many more items, so please check at each shop.

Payment

What payment methods are accepted?

Cash and the following cashless payment methods are accepted.

Can I pay cashless?

Cash and the following cashless payment methods are accepted.
They can be used at all food & drink and gift shops.
Please see below for the cashless payment options available.

At the Venue

Is there a smoking area?

There is a designated smoking area at the venue.
The rest of the venue is non-smoking. Please use the designated smoking area for cigarettes, e-cigarettes, etc.

Lost & Found

I lost something. Who should I contact?

Items turned in at the venue are kept at the Information booth.
Please contact us using the inquiry form on our website.
If you don't hear back from us, the item may not have been turned in to the Information booth.
We will contact you as soon as we find an item matching the description in your inquiry.

Contact us here